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2354·opened 2 days ago by Jordan Avery

Payment failed but my card was charged

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Jordan Avery opened the ticket in General Support. · 2 days ago
JO
Jordan Averyvia discord2 days ago
Thanks Jordan Avery — a team member will be with you shortly. (Ticket #2354)
Elliot Novak assigned the ticket to Elliot Novak. · 2 days ago
Elliot Novak claimed the ticket. · 2 days ago
JO
Jordan Averyvia web2 days ago
Works now — thank you!
EL
Elliot Novakvia web2 days ago
Quick tip (spoiler): turn it off and on again — then sign back in.
JO
Jordan Averyvia discord2 days ago
It started happening after the last update.
EL
Elliot Novakvia discord2 days ago
We’ve pushed a fix — can you confirm it’s resolved?
EL
Elliot Novakvia discord2 days ago
Thanks for reaching out — looking into it now.

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Log

  1. 8/1/26, 9:57 PMJordan Avery opened.
  2. 8/1/26, 11:44 PMElliot Novak assigned to Elliot Novak.
  3. 8/2/26, 12:11 AMElliot Novak claimed.